1. Introduction
Polyguard.com ("we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from Polyguard.com. By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following personal information from you:
- Name: Collected during checkout, registration, and inquiries.
- Address: Collected during checkout for shipping and billing purposes.
- Phone Number: Collected for order updates, customer support, and SMS notifications.
Additionally, we collect non-personal information via cookies and similar tracking technologies to enhance the user experience, analyze traffic, and support marketing and analytics efforts.
3. How We Collect Information
We collect information through the following methods:
- Forms: When you fill out a form on our website, such as checkout, registration, or contact forms.
- Cookies: We use cookies to track user activity on our website and enhance the user experience.
- User Registration: When you register for an account, we collect information to personalize your experience.
- SMS Sign-ups: If you opt in to receive SMS notifications, we collect and store your phone number.
4. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To fulfill and manage your orders.
- Marketing: To send you promotions, special offers, and product updates.
- Analytics: To analyze website usage and improve our services using tools like Google Analytics.
- Customer Support: To respond to your inquiries and provide customer support.
- SMS Notifications: To send order updates, promotional messages, and important account notifications (if opted in).
5. Third-Party Services
We utilize the following third-party services to support our business operations:
- Google Analytics: Used to track website usage and user behavior.
- Authorize.net: Used to process secure credit card payments.
- Email Marketing Platforms: Used to send marketing emails and promotions.
- SMS Service Providers: Used to send transactional and promotional SMS messages.
These service providers only receive the necessary information required to perform their designated functions, and they are contractually obligated to protect your personal information.
6. Cookies and Tracking Technologies
We use cookies to collect information for analytics and performance tracking. Cookies are small files stored on your browser that help us understand how visitors use our website. The only cookies we use are for Google Analytics. We do not provide a cookie consent management tool, but you can control cookies directly through your browser settings.
7. SMS Communications
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.
Opting Out: You can opt out of receiving SMS messages at any time by replying "STOP" to any message or contacting us directly at polyguard@polyguard.com.
8. Data Sharing and Disclosure
We do not sell, trade, or otherwise share your personal information with third parties except as required to support our business operations (as outlined in Section 5) or comply with legal obligations.
9. Data Transfers
We do not transfer personal data internationally. All data is processed and stored in the United States.
10. Your Rights and Choices
As a user of Polyguard.com, you have the right to:
- Access Your Data: Request access to the personal information we have collected about you.
- Request Corrections: Request that we correct any inaccurate or incomplete information.
- Request Deletion: Request the deletion of your personal data.
To make any of these requests, please contact us using the contact information provided below.
11. Data Security
We take appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure payment processing through Authorize.net and limited access to personal data by authorized personnel only.
12. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. Once your information is no longer needed, we delete it or anonymize it, unless a longer retention period is required by law.
13. Children’s Privacy
Polyguard.com is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us, and we will take appropriate steps to delete the information.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. If any material changes are made, we will notify users via the website. The "Last Updated" date at the top of this page indicates when the policy was last revised.
15. How to Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data privacy rights, please contact us at:
Mail: PO Box #755, Ennis, TX 75120
Call: 214-515-5000
Email: polyguard@polyguard.com
We are committed to responding promptly to all privacy-related inquiries.