This Shipping Policy applies to e-store orders placed through the Polyguard website.
1. Shipping Destinations
Polyguard currently ships within the United States only. We do not offer international shipping at this time.
Small package shipping is available to Alaska, Hawaii, and Puerto Rico; shipping charges apply as described below.
2. Shipping Methods and Carriers
Polyguard selects the shipping method and carrier based on the order's size, weight, destination, and shipping requirements.
- Small Package / Ground Shipping: FedEx and UPS
- Less-Than-Truckload (LTL) Freight: ABF, Estes, Old Dominion, R+L Carriers, and Saia
Certain products, including hazardous materials and oversized or heavy items, may require specific shipping methods or handling procedures.
3. Order Processing and Shipping Timeframes
Orders typically ship within three business days of placement. We make every effort to process and ship orders sooner whenever possible.
Shipping timeframes refer to order processing and shipment from our warehouse, not the time required for the carrier to deliver the order.
4. Shipping Rates and Additional Charges
Shipping charges, when applicable, are determined by factors including the shipment's weight, dimensions, number of packages or pallets, destination, freight class, and any applicable hazardous-material requirements.
- Standard Shipping: Free for eligible e-store orders shipped within the contiguous United States.
- Expedited and Overnight Shipping: Available for an additional charge, subject to product availability, destination, and carrier service options.
- LTL Freight: Charges are calculated based on shipment weight, number of pallets, freight class, destination, and applicable handling or hazardous-material requirements.
Any additional shipping charges required to process an order will be communicated to the customer when applicable and payment received prior to shipment.
5. Shipping to Alaska, Hawaii, and Puerto Rico
Small-package shipping is available to Alaska, Hawaii, and Puerto Rico. Additional shipping charges apply, and customers are responsible for these costs.
Customer Service will contact the customer with the additional shipping charge for approval before the order is processed.
6. Order Tracking
Once an order has shipped and is marked as shipped in our system, customers will receive an automated email containing tracking information when available.
If you do not receive tracking information or need assistance with your shipment, please contact us at sales@polyguard.com.
Tracking information and estimated delivery dates are provided through the applicable carrier and may change as the shipment progresses.
7. Order Modifications and Cancellations
Order modification and cancellation requests may be accommodated within approximately one to two hours after purchase, provided the order has not progressed beyond the point at which changes can be made.
To request a modification or cancellation, please call Customer Service at (214) 515-5000 and email sales@polyguard.com as soon as possible.
Requests cannot be guaranteed once an order has entered processing, been prepared for shipment, or shipped from our warehouse.
8. Delayed Orders and Carrier Delays
Polyguard strives to process orders promptly and provide customers with accurate shipping information. Orders typically ship within three business days from the Polyguard warehouse. If an order is delayed beyond this processing timeframe, our Customer Service team will notify the customer via email.
Once an order has shipped, the carrier is responsible for transporting and delivering the shipment. Estimated transit times and delivery dates are provided for planning purposes and are not guaranteed.
Carrier delays may occur due to weather, operational disruptions, high shipping volumes, routing issues, or other circumstances beyond Polyguard's control. Weekends and holidays may also affect delivery schedules, depending on the carrier's service.
If your order is delayed in transit, please contact our Customer Service team. We will review the available tracking information and, when appropriate, contact the carrier to investigate the delay and determine the next steps.
While Polyguard makes reasonable efforts to assist customers with delayed shipments, we cannot control carrier operations or guarantee delivery by an estimated date. Polyguard is not responsible for delays caused by the carrier or other circumstances beyond our reasonable control, subject to applicable law and any express delivery commitments made by Polyguard.
9. Lost, Damaged, or Missing Packages
If your shipment appears to be lost, arrives damaged, or is missing items, please contact our Customer Service team as soon as possible.
Depending on the circumstances, we may request photographs of the damaged packaging or product, shipment details, and other information needed to investigate the issue with the carrier.
Polyguard will review the available information, initiate a carrier investigation when appropriate, and work with the customer to determine an appropriate resolution.
Please retain the original packaging and damaged items until the investigation is complete, if applicable.
10. Delivery Issues and Returns
If a shipment arrives later than expected or is no longer needed due to a delivery delay, please contact Customer Service to discuss the available options.
Refused deliveries, returns, return shipping charges, restocking fees, and refund eligibility are subject to Polyguard's applicable Return Policy and any specific arrangements approved by Polyguard Customer Service.
A delay in carrier transit does not automatically authorize a return without applicable charges or guarantee a refund of shipping costs. Each situation will be reviewed in accordance with the applicable policies and any express commitments made by Polyguard.
11. Local Pickup
Customers may arrange an in-person pickup at the following location:
Polyguard
1901 S Hwy 287
Corsicana, TX 75110
To schedule a pickup, please contact our Logistics Department at (214) 515-5030 to coordinate an available date and time. Pickup arrangements must be confirmed before arriving and you must provide the Sales Order # provided to you by Customer Service.
12. Shipping Restrictions and Special Handling
- PO Boxes: Polyguard does not deliver to PO Boxes.
- Hazardous Materials: Hazardous materials must ship via FedEx Ground, subject to applicable shipping regulations and carrier requirements.
- Orders of Five or More Boxes: Orders containing five or more boxes will be shipped on a pallet when required to help minimize the risk of lost packages and facilitate handling.
- Heavy Items: Items weighing 75 pounds or more will be shipped on a pallet.
Certain products or destinations may require additional handling or shipping restrictions.
13. International Shipping
Polyguard does not currently ship orders outside of the United States.
14. Contact Us
For questions regarding shipping, tracking, delayed orders, or delivery issues, please contact:
Email: sales@polyguard.com
Customer Service: (214) 515-5000
Logistics / Local Pickup: (214) 515-5030
We appreciate your business and will make reasonable efforts to assist with shipping questions and resolve delivery issues.
This Shipping Policy applies specifically to e-store orders placed through the Polyguard website. Polyguard reserves the right to update this policy as needed, subject to applicable law and any obligations arising from existing orders or agreements.