Warranty Process

For over 60 years, various Polyguard products have been designed and manufactured to specific industry and internal Polyguard standards. We are confident that if our products are used for their intended purpose and applied as we specify/recommend that our products will perform extremely well.

As a reflection of our confidence in our products Polyguard offers options to our customers based upon your specific project situation and needs as it relates to our Architectural Division products.

Option One: 1-Year Warranty

We, the manufacturer, warrant only that this product is free of defects since many factors which affect the results obtained from this product are beyond our control; such as weather, workmanship, equipment utilized and prior condition of the substrate. We will replace, at no charge, if the product proved to be defective within twelve (12) months of purchase, provided it has been applied in accordance with our written directions for uses we recommend as suitable for this product. Proof of purchase must be provided.

Option Two: 1 To 5-Year Material Warranty

Polyguard Architectural Division offers up to a 5-Year Material Only Warranty on several of our products. Please read, agree to and follow the “Material Warranty Requirements for Standard 5-year Material Warranty” In addition we ask the applicant complete fully the “Material Warranty Application.” We recommend that this be done near the conclusion or after completion of your project since we will be asking you to provide specific information relative to the Polyguard Products you utilized on this project.

Option Three: Warranty Exception

We understand that on occasion, Extended Material or Material & Labor Warranty Exceptions are needed. A Warranty Pre-Registration Form must be completed prior to the start of the project and receive approval. Contact us for information and assistance with your Extended Material Warranty (more than 5 years) or any Material & Labor Warranty requests.

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See Our Warranty Requirements